Shipping policy

Shipping Policy

We currently ship to countries within the European Union.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.
• Orders are not processed or shipped on weekends or public holidays.

Delivery Time

• Estimated delivery time: 6–12 business days after dispatch.

Please note that delivery times are estimates and may vary due to courier delays, customs procedures (where applicable), weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Order Tracking

If tracking is available, you will receive a tracking number by email once your order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost, please contact us within 48 hours of delivery or the expected delivery date at hello@pawlio.com. We will work with the shipping carrier to resolve the issue as quickly as possible.